Refund & cancellation

This policy covers payments merchants make to us for Storefronts plans. It does not cover purchases from a shop: for those, see the returns and refund policy published by that shop, and contact the merchant directly.

Free plan

The Free plan is free forever. No card or payment is needed.

Paid plans

Paid plans are paid in advance for a month or a year. Your plan starts once we confirm your payment.

Cancelling

You can stop renewing at any time from Plan & billing in your dashboard. Your shop keeps the paid features until the end of the period you paid for, then moves to the Free plan. Your products and orders are kept; anything over the Free plan's limits is kept but can't be added to until you upgrade again.

Refunds

• If you upgraded by mistake or changed your mind, ask within 7 days of payment and we'll refund it in full, provided the paid features haven't been substantially used
• If the service is unavailable for a long stretch through our fault, we'll extend your plan or refund the unused part
• Yearly plans cancelled after the first 7 days aren't refunded for the remaining months, but stay active until they end
• Refunds are sent to the original payment method within 7–10 working days

Payments that go wrong

If you paid but your plan wasn't upgraded, or you were charged twice, contact us with the payment reference and we'll fix it or refund the extra amount.

Contact

Shop owners can reach us from Help & support in their dashboard; anyone else can use our Contact page.